HANDBAG WARRANTY SERVICE

Heys Handbags offers a warranty service on our leather handbags. Below is an explanation of the warranty offered and exclusions.

HEYS Handbags (Made of Polyurethane Material)

We do not offer a warranty service on handbags or accessories made of Polyurethane (PU) due to the nature of this material. PU is a recycled material that will break down over time depending on the amount of wear and tear on the handbag. In order to avoid any unnecessary damage to your handbag, store it in a cool dry place, away from direct heat or sunlight. Excessive moisture or heat can cause cracking, peeling or fading. Setting your handbag on a rough surface will also cause the material to crack and peel.

Raisa by HEYS and HEYS International Handbags (Made of 100% Leather)

This warranty offers a 1 year repair service from your original purchase date on manufacturer defects related to workmanship. If such a defect appears, upon presentation of your dated proof of purchase, the handbag will be repaired within 30 days of its receipt. This warranty does not include repairs on scratches, stains or fading due to normal wear and tear, nor any consequential damages. This warranty does not cover repairs made by unauthorized personnel.

Due to the natural irregularities in leather, some variations in colour and texture are not uncommon. Please keep your accessory away from prolonged heat, direct sunlight and humidity. If your handbag gets soiled or wet, gently dab the leather with a clean, dry cloth and mild leather cream. If you have selected a white or light coloured handbag, please note that we cannot guarantee against dye transference that may occur from rubbing against dark materials such as denim.